Name: ArtCafe.ai
Rating: 4.8 (127 reviews)
Author: ArtCafe.ai

1. Introduction

ArtCafe.ai, Inc. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using ArtCafe.ai, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

Account Information: Name, email address, password, organization name
Profile Information: Optional information you add to your profile
Payment Information: Billing details processed by our payment processors
Communications: Content of your support requests and communications with us
User Content: Data you input into the Service, including agent configurations, messages, and other content

2.2 Information Collected Automatically

Usage Data: Features used, actions taken, time spent, performance metrics
Device Information: IP address, browser type, operating system, device identifiers
Cookies and Tracking: Session cookies, preference cookies, analytics cookies
Log Data: Access times, pages viewed, errors encountered, referring pages

2.3 AI-Specific Data Collection

Model Interactions: Prompts and responses in your AI agent interactions
Training Feedback: Corrections and ratings you provide on AI outputs
Usage Patterns: How you configure and use AI agents

3. How We Use Your Information

We use collected information for the following purposes:

Providing, maintaining, and improving the Service
Processing transactions and sending related information
Sending technical notices, updates, and support messages
Responding to your requests and providing customer service
Monitoring and analyzing usage trends and preferences
Detecting, preventing, and addressing technical issues
Developing new features and services
Improving our AI models and algorithms
Complying with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share data with third-party service providers who assist in operating our Service:

Cloud hosting providers (AWS)
Payment processors
Analytics providers
Customer support tools
Email service providers

4.2 Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 Consent

We may share your information with your consent or at your direction.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Retention periods vary based on:

The type of data collected
Legal and regulatory requirements
Business and operational needs
Your account status

When you delete your account, we will delete or anonymize your information within 90 days, except where retention is required by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication
Employee training on data protection
Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. AI-Specific Privacy Considerations

7.1 Model Training

We may use aggregated and anonymized data from the Service to improve our AI models. Individual user content is not used for training without explicit consent.

7.2 AI Output

AI-generated content may occasionally include information that appears personal or sensitive. This is not based on actual user data but on patterns learned during training.

7.3 Human Review

In some cases, human reviewers may examine AI interactions to improve safety and quality. Reviewers are bound by strict confidentiality agreements.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

9.1 Access and Portability

You can request a copy of your personal information in a structured, machine-readable format.

9.2 Correction

You can request correction of inaccurate or incomplete personal information.

9.3 Deletion

You can request deletion of your personal information, subject to legal requirements.

9.4 Restriction

You can request restriction of processing in certain circumstances.

9.5 Objection

You can object to certain processing activities.

9.6 Withdrawal of Consent

Where processing is based on consent, you can withdraw consent at any time.

To exercise these rights, please contact us at privacy@artcafe.ai. We will respond to your request within 30 days.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising privacy rights

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will promptly delete it.

12. Third-Party Links and Services

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Marketing Communications

We may send you marketing communications about our products and services. You can opt-out of these communications at any time by:

Clicking the “unsubscribe” link in emails
Updating your communication preferences in account settings
Contacting us at privacy@artcafe.ai

14. Data Processing Agreements

For enterprise customers, we offer Data Processing Agreements (DPAs) that provide additional contractual commitments regarding data protection.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the new Privacy Policy on this page
Updating the “Last Updated” date
Sending you an email notification (for material changes)

Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

16. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@artcafe.ai

Data Protection Officer: dpo@artcafe.ai

17. Privacy Policy for Specific Jurisdictions

Additional privacy terms may apply based on your jurisdiction. These supplemental terms are available upon request and are incorporated into this Privacy Policy where applicable.